guarantee & return policy

10-year LIMITED WARRANTY

Pompanoosuc Mills Corporation (PMC), East Thetford, Vermont 05043, warrants all products it constructs to be free of defects in materials and workmanship for ten years from date of delivery to the initial purchaser. Not covered under this warranty are components of our finished product which are manufactured by other companies, including but not limited to upholstery fabrics and sofabed mechanisms.

Pompanoosuc Mill’s liability shall extend to the repair or replacement of Pompanoosuc Mills products or parts of products, and shall exclude any shipping costs.

THE OBLIGATIONS OF PMC ARE GRANTED HERE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ARE DISCLAIMED AND EXCLUDED FROM THE WARRANTY AFTER THE TEN-YEAR PERIOD DESCRIBED ABOVE. PMC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES DUE TO ANY DEFECT OF ITS PRODUCTS; HOWEVER, THESE EXCLUSIONS MAY NOT APPLY TO YOU IF DISALLOWED BY STATE LAW.

To make a claim under this warranty, contact Pompanoosuc Mills at any of its retail stores or at its manufacturing plant (Route 5, East Thetford, VT 05043) in writing and describe the defect you want remedied. PMC will reply within 30 days of the receipt of a warranty claim stating the action it elects to take and the location at which it will perform warranty work. Delivery of the defective part or product must be made to the specified location by the consumer within 60 days of return authorization by PMC. PMC will then perform warranty work within 90 days of receipt of the defective part or product.

NOTE: ALL COSTS OF SHIPPING TO COMPLY WITH THE TERMS OF THE WARRANTY, INCLUDING ANY CRATING OR INSURANCE, BOTH TO AND FROM WARRANTOR WILL BE PREPAID BY THE CONSUMER.

This warranty does not apply to any product which in PMC’s judgment has been subjected to unreasonable use, negligence, or accident.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It has been drafted to comply with federal law applicable to products manufactured after July 4, 1975.

30-day MONEY BACK GUARANTEE

Most standard PMC furniture can be returned to PMC for any reason within 30 days of delivery for a full refund of the amount paid toward the purchase price of returned items. The following conditions and exceptions apply:

ALL COSTS OF SHIPPING INCLUDING ANY CRATING OR INSURANCE, BOTH TO AND FROM WILL BE PREPAID BY THE CONSUMER.

EXCEPTIONS INCLUDE: any items that have been stained, painted, or customized from standard in any way; any items that have been ordered with stone or beveled glass; fully or partially upholstered living room seating; any items which have been special-ordered from another manufacturer.

WE ALSO RESERVE THE RIGHT TO EXCLUDE ANY ITEM ON A CASE-BY-CASE BASIS FOR ANY REASON WE DEEM NECESSARY. SUCH CASE-BY-CASE EXCEPTIONS WILL BE NOTED ON THE FRONT OF THIS INVOICE.

ACCEPTING ORDERS WITH ERRORS AND OMISSIONS

No order is considered accepted until it has been reviewed for accuracy by an authorized employee of Pompanoosuc Mills. Due to the large volume of data involved, we cannot be responsible for pricing errors on our web site or in our print catalogs due to typographical errors, technical errors, or errors in fact. WE RESERVE THE RIGHT TO CORRECT ALL SUCH ERRORS BEFORE ACCEPTING ANY ORDER.

TERMS & DELIVERY

Ordering— PMC accepts orders through any of its ten retail locations, by phone, and over the internet. Orders with a standard lead time require a 50% deposit when you place your order. Rush orders may require payment in full at time of order. Your balance due, if any, will be automatically processed using your original form of payment after your furniture is completed and ready for delivery. Delivery cannot be scheduled until your order has been paid in full.

Delivery— PMC delivers almost anywhere in the continental United States either in its own trucks or through a PMC authorized delivery service according to the delivery fee schedule in effect at the time. PMC will be happy to get a quote for deliveries outside the delivery fee schedule.

Sales tax— In ME,VT, MA, RI, CT, NY, NJ and PA PMC is required to collect applicable sales taxes for the state and municipality to which your order is delivered. In all the above EXCEPT NEW JERSEY delivery charges are taxable when your order is delivered in a PMC-owned vehicle.

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