You have just received furniture built especially for you by our skilled craftsmen. You can be confident that it will serve you well for many years. We design all of our furniture to withstand the rigors of daily use. Maintaining your furniture is easy. Below you will find a general guide on how to take care of your furniture. Of course, we're always happy to hear from you. Don't hesitate to call us at 800 841.6671 if you have questions. Again, congratulations on your purchase and enjoy!
For our standard topcoat we use a specially formulated polyurethane finish that resists staining while producing a soft matte finish that allows the natural beauty of the wood to show through. When new, your furniture will likely have a very low sheen. Over time and with use it will develop a deep luster from the many times it has been touched and rubbed down.
To dust, use a soft, slightly damp cloth. You may want to follow closely behind with a dry cloth which will keep the water from leaving (harmless, but visible) streaks on the surface as it dries.We do not recommend any dusting or cleaning products. Be aware if you do use a product with waxes or polishes, your furniture will lose its matte appearance. DO NOT use any product containing silicone. This could be problematic if you ever want to refinish your furniture.
To clean, simply use a wet cloth or sponge as you would in dusting. Any kind of non-abrasive soap will work, such as liquid dish soap. If you need a little more cleaning power - say for that errant dollop of spaghetti sauce you missed the night before - use a soft rag medium damp with warm water and a little dish detergent. For stubborn marks, try window cleaner on a cloth.
Avoiding surface scratches
Of course, you'll have some accidents over the years, but there are some preventative measures you can take to avoid finish damage.
- Be careful with ceramics that can have rough, unfinished bottoms. A little adhesive felt applied to the bottom of the ceramic should provide sufficient protection.
- Don't cover your hardwood with glass "for protection." Eventually grit will build up between the glass and the wood. As the glass shifts, the trapped grit will scratch the finish. Glass will also promote uneven moisture transference that can cause warping.
- Be aware that place mats, runners, and basically anything that covers part of a top will leave behind a lighter mark as the wood around it darkens with exposure to light. Be sure to move these coverings around so that the wood will darken evenly.
- If you use a desk blotter, clean underneath it regularly. It too can trap harmful grit that can lead to finish damage.
- Use place mats at the dinner table, especially if you use ceramic plates.
- Do not place furniture near extreme heat such as — but not limited to — a radiator, wood stove or fireplace. Also, avoid prolonged exposure with electronic equipment that runs hot — such as a laptop or stereo receiver — which can cause significant damage over time. Heat damage of any kind is not covered by our warranty, so take necessary precautions. Please call for advice with your specific circumstances. We're more than happy to help.
With everyday use, small scratches and nicks are unavoidable. The scratches are easy to remove by gently rubbing with 0000 (four ought) steel wool in the direction of the grain. For deeper scratches or nicks, you will have to sand lightly with fine sandpaper and then refinish with any flat finish polyurethane that is available at your local hardware store. Note that "steel wooling" small areas may cause the finish sheen to change. This will be particularly noticible on a top surface. However, over time these spots will blend in with the rest of the surface.
If your furniture does suffer a serious break in the finish or the cell structure of the wood, you should call us first at 800-841-6671 to find out what to do. If you're within the Pompanoosuc Mills delivery area, and an in-home repair is possible, we'll be happy to come out and fix it for you. Otherwise we can try to talk you through it or help you find a skilled repair person in your area.
Caring for upholstery
It is good practice to periodically vacuum or brush lightly to remove dust and soil from between the fibers and seams. This will keep your furniture is great shape and will keep it looking its best for years. Do NOT vacuum down cushions. Use a soft brush instead. Also, rotate and flip loose cushions when possible to help extend their life.
Spots and Stains
Gentle cleaning is key. Cleaning products and cleaning techniques have to loosen hair, body oils, food and beverage spills and airborne dust, yet in no way damage the fabric itself.
It is always a good idea to pretest fabric for discoloration and shrinkage on an inconspicuous part of the furniture. When overall cleaning is required, professional cleaning will achieve the most satisfactory results. Never remove cushion covers for separate cleaning. This may destroy the backing, cause shrinkage and color changes.
Remove stains based on your upholstery cleaning code. You can find the code on the hang tag provided when your furniture was delivered.
- Cleaning Code WS Clean with water-based cleaning agents. You can also use a mild, water-free dry cleaning solvent.
- Cleaning Code W Use water-based cleaning agents or foams only.
- Cleaning Code S Use only mild, water-free dry cleaning solvents.
- Cleaning Code X Do not use any foam or liquid agents on this fabric. Vacuum or brush it lightly to remove soil.
Professionally clean your furniture once a year.
Caring for stone tops
Clean your soapstone with any mild, non-abrasive household cleanser that you like to use. Spills of most substances will not bother soapstone. Oil spills, however, may cause the finish to appear blotchy. Rubbing mineral oil over the surface once a week when the stone is new will darken the stone and illuminate the quartz bits that are present in the stone.Remove scratches by sanding with 320 or 220 grit sandpaper. Start with the 320 first to gauge how much sanding you will have to do. Soapstone is a relatively soft stone. Dents should be expected and accepted as part of the patina of your soapstone.
Marble must only be cleaned with mild soap and water. Immediately wipe dry with a soft cloth. Marble stains easily; be sure to wipe up spills quickly. Avoid using anything acidic or abrasive on marble. DO NOT use any products containing ammonia such as Windex. Ammonia, vinegar, and orange-based cleaners are acidic and will damage the surface.
Granite is especially easy to care for. Clean with mild dishwashing liquid and warm water. Don't go overboard on the cleanser...it can leave streaks behind. Wipe granite with a dry, soft, clean cloth. Avoid using anything acidic or abrasive on granite. DO NOT use any products containing ammonia such as Windex. Ammonia, vinegar, and orange-based cleaners are acidic and will damage the surface.