How to order
Order online via our secure checkout system, or call 800.841.6671 or your local showroom to place your order with the assistance of a qualified Pompy salesperson.
We accept Visa, MasterCard and Discover as well as personal checks if paid for in person in one of our showrooms.
A 50% deposit on the total purchase, including tax and delivery fees, is due at the time an order is placed. The remaining 50% will be automatically charged using your original form of payment upon order completion. Delivery cannot be scheduled until your order is paid in full.
Because our workshop makes each piece to order, our current production time is 11-15 weeks. We will do everything we can to meet specific delivery deadlines, but timing is contingent on our workshop capacity at the time you place your order. Please allow 1-3 weeks for transit times locally and 2-5 weeks outside our normal delivery zones. Please contact 800.841.6671 or your local showroom for more information.
Due to the recent volume of orders we are currently not able to offer rush orders. If you are in absolute need of something, please let us know and we will try to help. We do have a good selection of In-stock items available on the web and in our showrooms. Contact us at 800-841-6671 or email email@example.com for more info.
Most standard Pompy furniture items can be returned to for a full refund minus delivery charges within 30 days of purchase. Please note you will be responsible for to and from delivery fees (including crating and insurance). The following items are not returnable: fully custom pieces, upholstered and semi-upholstered pieces, stained and painted items, items that include glass or stone, as well as items special-ordered from other manufacturers.
We believe the Pompy experience starts as soon as you discover our fine furniture and carries through even beyond when we have set up the piece in your home. To this end, our in-house delivery team handles most deliveries. For West Coast and overseas deliveries, we work with several trusted partners who specialize in delivering to these areas. If you order online, your delivery charges to domestic addresses will be automatically calculated in the cart. For deliveries outside of the continental U.S., please contact 800.841.6671 or your local showroom for more specifics. Please note, delivery charges are based on the total order value before discount and sales tax is applied. Delivery charges do not include additional costs that may result from special circumstances including but not limited to, ferry shipping or obstructed or limited access to the final destination.