Ordering

How to order

Order online via our secure checkout system, or call 800.841.6671 or your local showroom to place your order with the assistance of a qualified Pompy salesperson.

Payment

We accept Visa, MasterCard, American Express and Discover as well as personal checks if paid for in person in one of our showrooms.

Payment Terms

A 50% deposit on the total purchase, including tax and delivery fees, is due at the time an order is placed. The remaining 50% will be automatically charged using your original form of payment upon order completion. Delivery cannot be scheduled until your order is paid in full.

Lead Times

Because our workshop makes each piece to order, our current production time is 20-22 weeks. We will do everything we can to meet specific delivery deadlines, but timing is contingent on our workshop capacity at the time you place your order. Please allow 1-3 weeks for transit times locally and 2-5 weeks outside our normal delivery zones. Please contact 800.841.6671 or your local showroom for more information.

Rush Orders

Due to the recent volume of orders we are currently not able to offer rush orders. If you are in absolute need of something, please let us know and we will try to help. We do have a good selection of In-stock items available on the web and in our showrooms. Contact us at 800-841-6671 or email customerservice@pompy.com for more info.

The Love it Guarantee

We understand falling in love takes time. If for any reason you're not in love with your Pompy furniture within the first 30 days after delivery, we'll either rebuild it until you do, or take it back for a full refund (exlcuding delivery fees). No 're-stocking' fees, no hassles, no explanation required.

Delivery

Visit our delivery price chart to see pricing for your Pompy delivery zone.

We believe the Pompy experience starts as soon as you discover our fine furniture and carries through even beyond when we have set up the piece in your home. To this end, our in-house delivery team handles most deliveries. For West Coast and overseas deliveries, we work with several trusted partners who specialize in delivering to these areas. If you order online, your delivery charges to domestic addresses will be automatically calculated in the cart. For deliveries outside of the continental U.S., please contact 800.841.6671 or your local showroom for more specifics. Please note, delivery charges are based on the total order value before discount and sales tax is applied. Delivery charges do not include additional costs that may result from special circumstances including but not limited to, ferry shipping or obstructed or limited access to the final destination.

IN OUR WORKSHOP